Shipping Policy
At Marvylla, we want your shopping experience to be smooth and enjoyable from the moment you place your order to the moment it arrives at your door.
1. Order Processing Time
All orders are processed and prepared within 1–3 working days. During high-demand periods, processing may take up to 5 working days. You will receive a confirmation email once your order has been shipped.
2. Shipping & Delivery Times
Standard delivery takes 5–10 working days from the date of dispatch, depending on your location. Delivery times may vary due to factors beyond our control, including:
- Weather conditions
- Customs clearance delays
- Courier network disruptions
- High seasonal demand
If your order is still within this timeframe, we kindly ask for your patience and to allow the full estimated period before contacting us.
3. Shipping Cost
We offer free worldwide shipping on all orders. No minimum spend, no hidden fees, no surprises at checkout.
4. Tracking Your Order
Once your order has been dispatched, you will receive a tracking number by email. Please allow up to 24 hours for tracking information to update after receiving your shipping confirmation. Please note: once an order is shipped, it cannot be stopped or cancelled.
5. Shipping Regions
We ship worldwide. Delivery times and courier options may vary based on your destination country.
6. Delays & Responsibility
While we do everything possible to ensure timely deliveries, Marvylla is not responsible for delays caused by couriers, customs, or other factors outside our control. If your order is delayed beyond the estimated timeframe, please contact our support team and we will assist you in tracking your package.
7. Contact Us
For any shipping-related enquiries, please contact us at support@marvylla.com and we will respond within 24–48 hours.